Gourmet Meat Club Ltd Terms and Conditions for the sale of Goods and Services.

Please read these terms and conditions carefully before ordering any Goods from us or subscribing to our Services. By placing an order for any of our Goods ("Goods") or by subscribing to any of our Services ("Services") you agree to be bound by these terms and conditions. 

1. Us and You.

1.1.

We are Gourmet Meat Club Ltd, a company registered in England and Wales with company number 9973495. Our registered office is at 1 Lindred Road, Lomeshaye Industrial Estate, Nelson BB9 5SR.

1.2.

By placing an order with us, or by signing up to a subscription, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

 

2. Orders.

2.1.

All orders are subject to acceptance by us and we reserve the right to reject all orders for any reason.

2.2.

Once we have received payment from you in full and we have confirmed that the Goods are available then the Contract will be formed.

2.3.

We will not be obliged to supply any Goods which may have been part of your order or subscription until the dispatch of such Goods has been confirmed by us by email or by telephone.

2.4.

Unfortunately, on limited occasions, certain Goods may be out of stock.  In such circumstances we will send you a similar product or if no such similar product is available, we will refund to you the recommended retail price of the unavailable product.

2.5.

Some Goods are exclusive to customers who have purchased subscription services from us.  If you are not a subscriber to our services and have placed these Goods in your basket, you will only be able to proceed with your Order if you subscribe to our Services.

2.6.

If you have purchased a subscription service from us and do not amend your Order by the cut-off times set out in clause 3.2, subject to clause 2.4, you will receive the same Goods as your last Order.

 

3. Cancellation and Pauses

3.1.

You may cancel an order or subscription up to 2 days prior to your selected delivery date and in accordance with clause 3.2. Any orders or subscriptions which are cancelled within 2 days of your selected delivery date may still be delivered and you may still be charged. In such circumstances, you will not be entitled to a refund.

3.2.

To cancel your order or subscription, you must, notify us in writing by email to thebutcher@gourmetmeatclub.co.uk or by post. Notification for cancellation must be received by us before the following cut-off points:

Delivery day Cut off time
Tuesday 12pm Previous Sunday
Wednesday 12pm Previous Monday
Thursday 12pm Previous Tuesday
Friday 12pm Previous Wednesday
Saturday 12pm Previous Thursday

3.3

If you cancel an order or subscription 2 days or more prior to your selected delivery date and we have already taken payment from you, we will reimbursement you no later than 14 days after the day on which we are informed about your decision to cancel the order or subscription. We will reimburse you using the same means of payment as you used for the initial transaction.

3.4.

If you have purchased subscription services from us, you may pause your order, in accordance with the cut off times set out in clause 3.2) as follows:

  • If you have a weekly subscription, you may pause your order up to 6 times in a 12 month period;
  • If you have a fortnightly subscription, you may pause your order up to 4 times in a 12 month period;
  • If you have a monthly subscription, you may pause your order twice in a 12 month period.

3.5.

Pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, deactivation and Additional Charges) Regulations 2013, contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. For the avoidance of doubt, boxes containing fresh ingredients are exempt from the right to withdraw.

 

4. Charges and Payment.

4.1.

Where you have purchased subscription services from us, this Contract is subject to an initial charge followed by recurring charges dependent upon the frequency of your subscription. Where you have placed a single order (as opposed to a subscription service), this Contract is subject to the charges set out in the Order  By entering into this Contract, you agree that you are responsible for the charges (including initial charges and the recurring charges, where applicable) and you accept responsibility for such charges.

4.2.

The price of the Goods and our delivery charges will be as quoted by us or set out on our website from time to time.

4.3.

Prices are inclusive of VAT.

4.4.

Prices and delivery charges are subject to change at any time and at our discretion save that any changes to prices or delivery charges will not affect any orders where we have already confirmed to you that the Goods have been dispatched.

4.5.

Payment for all Goods and Services must be by credit or debit card and must be received by us, in cleared funds, prior to dispatch of the Goods. If payment is not received in cleared funds then we reserve the right to cancel the order and/or the Contract with immediate effect.

4.6.

The minimum value for each order or for each order placed as part of a subscription is £50.

 

5. Delivery of the Goods.

5.1.

We will use reasonable endeavours to deliver your order by your selected delivery date. We do not guarantee that delivery will take place within such period of time and time is not (and may not be made) of the essence of the Contract.

 

6. Refunds.

6.1.

If you are not satisfied with the Goods we have provided to you, for a legitimate reason such as: items were missing; items were damaged; the delivery did not arrive, then we will, at our discretion, offer you a refund as long as it can be shown, to our satisfaction, that the box you have paid for was not provided to you as it should have been.

6.2.

As our goods are perishable, we have a non-returns policy and you will not be entitled to a refund if you change your mind after our cut off time.

6.3.

Any refunds will be paid at our discretion and will exclude delivery costs.

6.4.

We may withhold reimbursement until we have received evidence such as a photograph, or we may request for you to return the Goods back for us to inspect.

 

7. Vouchers, Gift Cards, Loyalty Points and Discounts.

7.1.

We may, from time to time, offer gift cards, discount promotions and other types of voucher (Voucher) which require activation by telephone on 01282 881544 or on our website http://www.gourmetmeatclub.co.uk/

7.2.

If we have received payment in full for a Voucher, the Voucher is deemed to have been sold at the time of payment and all of these terms and conditions are applicable as between us and the owner of the Voucher (“Beneficiary“) when the Beneficiary redeems the Voucher by applying for a Service to commence.

7.3.

A Voucher may only be used once by the Beneficiary and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.

7.4.

We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time.

7.5.

Vouchers may be redeemed through the website or by telephone at our discretion. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.

7.6.

Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at the applicable rates from time to time.

7.7.

We reserve the right to exclude the use of voucher codes and discounts on specific products.

7.8.

Any loyalty points will be awarded at our sole discretion and are only available to subscribers.  Loyalty points may only be redeemed against loyalty shop products and cannot be redeemed against meat products or redeemed for cash.

7.9.

Where you have purchased subscription services from us, you will be entitled to receive a discount of 10% of each Order.  This discount cannot be used in conjunction with any other promotional offers.  This discount may be withdrawn or amended at our discretion at any time.

 

8. Warranty.

8.1.

We warrant to you that any Goods bought from us pursuant to these terms and conditions will on delivery, conform with the description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

 

9. Liability.

9.1.

Subject to clause 9.2 below, if we fail to comply with these terms and conditions, our liability to you shall not exceed the purchase price of the relevant Goods.

9.2.

Nothing in these terms and conditions shall exclude or limit our liability for:

9.2.1.

Death or personal injury caused by our negligence;

9.2.2.

Fraud or fraudulent misrepresentation;

9.2.3.

Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

9.2.4.

Defective products under the Consumer Protection Act 1987; or

9.2.5.

Any other matter for which we cannot exclude our limit our liability at law.

9.3.

Any cooking or preparation instructions set out on our website or otherwise provided to you are provided as a guide only and subject to clause 9.2 above, we do not accept any liability for products which are incorrectly cooked.

 

10. Written Communications And Notices.

10.1.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. By ordering from us, you agree to these electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10.2.

All notices given to us must be given to us either by email to thebutcher@gourmetmeatclub.co.uk or in writing at Gourmet Meat Club, 1 Lindred Road, Brierfield, BB9 5SR. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted by us on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

11. Assignment.

11.1.

The Contract between you and us is binding on you and us and on our respective successors and assignees.

11.2.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

11.3.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 

12. Intellectual Property Rights.

12.1.

We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

12.2.

You may print off one copy, and may download extracts, of any pages from our site for your personal reference only. You must not use any part of our copyright materials.

12.3.

If you post comments about the Goods or Services on any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or contribute to.

 

13. Force Majeure Events.

13.1.

We will not be liable or be held responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2.

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

13.2.1.

Strikes, lock-outs or other industrial action;

13.2.2.

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

13.2.3.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

13.2.4.

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

13.2.5.

impossibility of the use of public or private telecommunications networks; and

13.2.6.

The acts, decrees, legislation, regulations or restrictions of any government.

13.3.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

14. General

14.1.

No failure or delay by us to exercise any right, power or remedy will operate as a waiver of such right, power or remedy nor will any partial exercise preclude any further exercise of the same or any other right, power or remedy.

14.2.

If any provision in these terms and conditions and/or any provision of a Contact between the parties is held by any competent authority to be illegal, invalid or unenforceable in whole or in part the validity of the other provisions of the terms and conditions and/or the Contract and the remainder of the provisions in question shall not be affected thereby and shall remain in full force and effect.

14.3.

These terms and conditions shall be the entire agreement between the parties on the subject matter of this Contract, and shall supersede all prior agreements, arrangements, and understandings between the parties on such subject matter, provided that neither party shall exclude its liability for fraud or fraudulent misrepresentation.

14.4.

We reserve the right to revise and vary these terms and conditions from time to time. You hereby agree to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

14.5.

The Contract and any matters arising out of or in connection with it (whether contractual or non-contractual) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts (including in relation to contractual and non-contractual disputes).